Frequently Asked Questions
Shipping
Q: How long will my order take to ship?
All physical products are made to order through our production partner, Printful. Most orders ship in 3–7 business days. Shipping time vaires by location, usually it takes 3-7 business days within the U.S.
Q: Do you offer tracked and untracked shipping?
All orders will be tracked so that both of us will know where they are 🙂 You will receive a tracking number once your order ships.
Q: Do you ship internationally?
Some products are shipped worldwide depending on availability. Delivery times and postage fee vary by country.
Q: What happens if my order gets lost?
If your order appears to be lost in transit, we’ll take care of it with you! First, we’ll work with USPS to track the package and start a claim if needed. You do not need to file the claim yourself. We’ll keep you updated throughout the process and wither reship your order or issue a refund once the situation is resolved.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
Q: Do you accept returns?
Due to the made-to-order nature of our products, we cannot accept returns or exchanges. Everything you order is made just for you!
If your item arrives damaged or there is an error with your order, please contact me within 7 days of delivery with photos of the item and the packaging, and I will make it right with a replacement or refund.
Please note that colors may vary slightly due to screen settings and printing differences.
Q: What if I entered the wrong shipping address?
Please double check your shipping address at checkout. Once an order is placed, we won’t be able to make changes if it has been processed or shipped.
If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for the reshipping cost. We are not responsible for orders delivered to an address provided incorrectly at checkout, thank you for you understanding.
Custom Request
Q: Are custom orders deposit refunable?
A non-refundable deposit is required to begin all custom orders. This deposit secures your spot and cover time spent on planning, communication, and initial design work.
If you decided not to move forward with the custom order after work has begun, the deposit is non-refundable. The remaining balance is only due when the order is ready to be shipped.
If we are unable to complete your order due to an issue on our end, a full refund (including the deposit) will be provided.
Q: How many revisions are included in custom order?
Each custom illustration includes one round of revisions at the sketch stage. I will be asking you several questions at this stage to ensure we are on the same page, such as the placement of the illustrations, the size, the color, text, and other minor details. I want to make sure I have all the info I need to make this beautiful!
Additional revisions or changes requested after the final artwork is completed may incur an extra fee – for example- adding new landmarks, redesigns, style change, after approval.
ART
Q: Who draw the illustrations?
All the illustrations are drawn by me (Alice) on my iPad with my Apple Pencil. Then they are printed on different products. They are not generated by AI.
